Tell us the problem
Share the model, symptoms and any earlier damage or repair.
RECOGNISE THE SYMPTOMSIs this happening
01 02 03
Is this happening
to your device?
- One earbud not charging
- Charging case not responding
- Low or uneven sound
- Connection problems
Assessment and repair options
AirPods have compact sealed assemblies and some faults are not economically repairable. We assess practical options, which may include cleaning, troubleshooting or component replacement.
Parts, pricing and your repair decision
The appropriate repair depends on the exact model, the condition of the device and the parts available. Ask the team to explain the proposed component and any expected differences in compatibility or system reporting.
Confirm the complete quote, expected time and repair-specific warranty before authorising the work. If preserving your data is the priority, discuss this at the start of the assessment.
What happens next
Understand the options
Confirm the assessment, proposed parts, cost and time with the team.
Approve and collect
Approve the work and check the repaired functions at collection.
Before your visit
Bring both earbuds and the charging case. Tell us the generation and whether either component has been replaced.
Questions about this repair
Is every AirPods battery replaceable?
No. Construction and part availability can make a repair impractical.
Should I bring the complete set?
Yes. This helps distinguish a case problem from an earbud or pairing fault.
What does the repair cost?
The model, damage and parts determine the price. Contact us for a discussion and confirm the quote after assessment.