Assessment and approval
Describe the symptoms and any earlier damage or repair. Ask about assessment charges. An initial remote estimate is not a confirmed diagnosis; the scope and quote are confirmed for the device after assessment.
Parts, time and warranty
Ask which part is proposed, what functions will be tested and what notices or compatibility differences may occur. Timing depends on the fault and part availability. Obtain the repair-specific warranty and exclusions in writing before approving work.
Your data and accounts
Keep a backup where possible and explain data-recovery priorities. Authorise an erase or storage replacement separately. Do not send account passwords or verification codes through the enquiry form.
Damage and water resistance
Liquid damage and complex component faults can have uncertain outcomes. Repair or recovery is not guaranteed. A device that has been damaged or opened should not be assumed to retain its original water resistance.
Collection
Check the repaired functions with the team and keep the repair record. Confirm collection, payment and any other applicable terms directly with the business.