Tell us the problem
Share the model, symptoms and any earlier damage or repair.
RECOGNISE THE SYMPTOMSIs this happening
01 02 03
Is this happening
to your device?
- Face ID unavailable message
- Recognition stopped after a drop
- Face ID failed after another repair
- Front-sensor area exposed to liquid
Assessment and repair options
Face ID uses paired components, so replacing a part is not always a solution. The cause, prior damage and device model determine whether repair is feasible. We assess the original components before advising.
Parts, pricing and your repair decision
The appropriate repair depends on the exact model, the condition of the device and the parts available. Ask the team to explain the proposed component and any expected differences in compatibility or system reporting.
Confirm the complete quote, expected time and repair-specific warranty before authorising the work. If preserving your data is the priority, discuss this at the start of the assessment.
What happens next
Understand the options
Confirm the assessment, proposed parts, cost and time with the team.
Approve and collect
Approve the work and check the repaired functions at collection.
Before your visit
Tell us when recognition stopped and whether the display or front camera has been repaired before. Avoid repeated unverified parts swaps, which can complicate diagnosis.
Questions about this repair
Is every Face ID fault repairable?
No. Some paired-component faults cannot be restored through an independent repair. We explain the assessment result.
Can you check a device repaired elsewhere?
Yes, share its repair history so the assessment can focus on the affected components.
What does the repair cost?
The model, damage and parts determine the price. Contact us for a discussion and confirm the quote after assessment.